Shop policies
📌 Shipping Policy
⏳ Order Processing Time
All orders are processed within 1–5 business days.
Since the jewelry is handmade, processing may take a bit longer depending on the complexity of the piece.
Orders are shipped Monday through Friday, excluding holidays.
🛍️ Shipping Costs and Delivery Times
Shipping cost is calculated at checkout — from $11–13 USD.
📅 Estimated delivery times:
• Europe: 7–14 days
• USA / Canada: 10–21 days
• Other regions: 14–30 days
💌 What to Do if Your Package Is Delayed
If your package is delayed, please contact us — we will help track it and clarify details with the carrier.
🔍 Order Tracking
After your order is shipped, you will receive a confirmation email with a tracking number.
⚠️ Delivery Delays
We are not responsible for delays caused by postal services, customs inspections, weather conditions, or incorrect recipient information.
📌 Return & Exchange Policy
💡 Returns
We accept returns within 14 days of receiving your order.
Items must be in new condition: unused, unworn, and in the original packaging.
❗ Please note: custom-made items cannot be returned, except in cases of defects.
🔄 Exchanges / Damaged Items
If you received a damaged or incorrect item, please contact us within 48 hours and include photos.
We will offer a replacement or refund.
📦 Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
📌 Privacy Policy
We respect your privacy.
The information you provide (name, address, email, payment details) is used only to process and deliver your order.
We never share your personal data with third parties except for services necessary to fulfill your order (postal carriers, payment processors).
All data is securely stored on Shopify and complies with international security standards.
📌 Payment Policy
All payments are securely processed through Shopify.
We do not store your card information.
📌 Order Cancellation Policy
You may cancel your order within 24 hours of purchase.
Once the order has been processed or shipped, cancellation is not possible.
If you need to make changes, please contact us as soon as possible.
📌 Taxes & Customs Fees
Customers are responsible for paying any customs duties, import taxes, or local fees required in their country.
We are not responsible for delays caused by customs services.
For customers in the USA:
Starting August 29, 2025, new customs duties will apply.
We cover these fees, so you won’t pay anything extra upon delivery.
❓ Frequently Asked Questions (FAQ)
🪡 What materials are your jewelry made of?
All pieces are handmade from high-quality Czech beads, premium findings, and durable materials. Each accessory is quality-checked before shipping.
🌿 Are all items fully handmade?
Yes! Every piece is carefully handcrafted with attention to detail and love for the craft, making each item truly unique.
💡 How should I care for the jewelry?
• Avoid contact with water, perfume, and cosmetics
• Store in a dry place, separate from other accessories
• Do not pull or bend to maintain its shape
💛 Can I order a custom design?
Yes! Send us your preferences — color, style, length, pattern — and we will create a perfect custom piece for you.
🎁 Do you offer gift packaging?
Yes! Each item is shipped in a neat and beautiful gift-ready package.